April 22, 2018

MHA Specialty Pharmacy Solutions: Patient Engagement Strategies for Your Pharmacy

Published Online: Tuesday, Oct 20, 2015

Patient engagement is a hot topic in health care, and rightly so. Studies show that patients who are actively involved in their care have better clinical outcomes and quality of life, which in turn, can contribute to lower health care costs.

“Specialty pharmacies are ideally positioned to have a positive impact on patient engagement,” says Stacey Ness, PharmD, CSP, MSCS, AAHIVP, RPh, Director of Specialty Clinical Services, Managed Health Care Associates, Inc (MHA). “They can identify and reduce barriers to treatment success, review therapy goals and treatment expectations, and provide patients with timely therapy-specific education and treatment support—all activities that enhance the patient experience and support optimal outcomes of specialty therapies.”

What innovative technologies, analytics, and insights do specialty pharmacies need to help their patients follow a treatment plan and stay healthy and productive? The MHA Specialty Pharmacy Solutions (SPS) team invests in, develops, and introduces new solutions that support specialty pharmacies in their goal of optimizing patient care.

Deep Insights, Analytics to Support Adherence and Persistence, and More

MHA is a leading health care services and technology company focused on the alternate-site health care provider marketplace. Through MHA SPS, specialty pharmacy members and business partners across the country gain access to innovative technology-based solutions that generate deep data insights and analytics that support therapy adherence, contract compliance, and more.

One such solution is the clinical therapy management (CTM) software application, which provides a clinical support pathway to help specialty pharmacies engage with and clinically manage their patients.

CTM is based on identified pharmacy outreach to the patient at key intervals within the patient’s treatment regimen to provide timely therapy and disease state education and treatment support, including reviewing goals of therapy, treatment expectations, and individualized patient counseling.

CTM addresses a range of complex specialty pharmacy therapeutic areas, including patients who require immune globulin therapy or treatments for hepatitis C, HIV, select cancers, inflammatory conditions, multiple sclerosis, or bleeding disorders.

A universal specialty module is also available and provides a general pathway that can be used for any specialty therapy and meets many accreditation needs. CTM also provides a host of centralized tools for reporting essential clinical and dispensing metrics required by payers, manufacturers, and referral sources, and for the management of patient care.

Building Partnerships with Innovative Technology Companies to Enhance Patient Care

About the Specialty Pharmacy Times Industry Guide

The Specialty Pharmacy Times Industry Guide includes comprehensive editorial content relative to all specialty pharmacy stakeholders. Content includes information relative to market trends, commercialization, distribution, order to cash, HUB Services, managed care strategies and DIR fees. The guide also includes profiles, and a complete list of stakeholders along the patient journey: specialty pharmacies, wholesaler distributors, manufacturers, support services, group purchasing, and trade associations.

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